Don’t let the manufacturer or an overly zealous dealer scare you into forced upgrades due to fear-based end of life status. If your technology meets your needs, MyOffice can support it until you choose to upgrade, on your timeframe and your budget.MyOffice offers one of the industry's' most customer-focused equipment and service coverage for your valuable assets and fixed cost for repairs. Partner with an experienced team who knows and cares about your voice and data needs. The benefits include;
- Guaranteed savings on the annual fixed cost maintenance of your voice and data equipment
- Use of our certified technicians - or those of your choice
- 4-hour response time to major alarms
- Reduced variable costs of Moves, Adds, Changes and Helpdesk calls
- Advance replacement of all parts
- Guaranteed testing of replacement parts
- Local to You! (Administration & technical staff)
- Immediate attention to your needs
- Monitoring, if desired
- Consolidated monthly, quarterly or annual billing – one bill (if you choose) for ALL sites
MyOffice “Create-a-Plan” allows you to select coverage based on your specific needs! For instance:
- All equipment – from processor to voice terminal
- Exclude voice terminals
- Processor only
- Voice Mail
- Monitoring
- CPU Protection - Include some voice terminals, exclude others
- Software
- Adjuncts
- “Telco Liaison” Option
Process overview...
Inventory: MyOffice will conduct a full inventory of current equipment, software and accessories desired to be Maintained & Insured. Team will also pull a "List Config" to ensure all ports and features understood and agreed upon, and request client provides original bill of sale and current paperwork, as appropriate.
Plan Review: MyOffice Relationship Manager discusses and agrees to custom plan options with client. (MyOffice plans are fully customizable, looking at variables of what is covered, when it is covered, value of coverage, etc. For example, plan could be 24/7 Monday through Sunday, all equipment or 8/5 Monday through Friday, Processor only, or cover first 3 of 5 systems to break, or if break, automatic discount upgrade, etc.) Once all variables understood, your MyOffice Solution Specialist will conference call with client to verify all facts, and the quote is generated.
Installation: Once accepted, a remote portal is installed. A dedicated Project Manager and Lead Technician are introduced. and a special TAC COM toll-free number is issued.
Technical Support: Your MyOffice Help Desk access is authorized. Client contacts and priority cascade installed into proprietary MyOffice database. The "crash kits" are ordered and placed as appropriate.
Services include...
• Crash Kits
• Remote programming
• Help Desk
• Custom Designed Programs
Case studies...
We've helped our Customers with their Maintenance & Insurance, and we'd like to share with you how.
• USE
• Atlas Construction
• CRM Learning
Frequently asked...
Click here to read the questions we hear most about Maintenance & Insurance.
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